Head of Care & Wellbeing Operations

Senior leadership role responsible for ensuring the safe, effective, and compassionate delivery of all care and well-being services across the hospices. Leading operational performance across care and well-being teams, ensuring high-quality standards, compliance with regulatory frameworks, and a seamless experience for babies, children, young people, and families accessing hospice services. Influencing children's palliative care across the region, shaping system strategy, reducing inequalities, and delivering transformational change while remaining closely connected to families and frontline services. Working closely with the Director of Care to translate strategic objectives into operational practice, the role will foster a culture of continuous improvement, and ensure services are flexible, resilient, and responsive to the complex needs of children with life-limiting conditions. Responsible for line managing the EACH Service Managers and Locality Well-being Leads, ensuring an integrated holistic approach to the provision of EACH services. The first line management team are responsible for managing large clinical/well-being teams which includes Care Managers at each hospice, nurses, care assistants and Counsellors, play and music specialists. An integral member of the Care Senior Leadership Team providing strong and visible leadership across the three sites (Cambridge, Milton, Norwich). Responsibilities Strategic To oversee the delivery and implementation of agreed transformation programmes and ensure that staff engagement is maintained throughout the transformation process. To lead the development and delivery of operational plans to achieve the organisations strategic objectives. To seek innovative and collaborative opportunities to promote the progress of EACHs care and well-being operations, ensuring EACH is able to meet the growing need for services. To ensure EACH upholds the commitment to co-production ensuring family voice is at the centre of all we do. Maintain a strong working knowledge of quality assurance, clinical governance, and Care Quality Commission (CQC) requirements, ensuring that all care operations are delivered in accordance with regulatory standards, organisational policies, and best practice guidance, while working collaboratively with the Head of Compliance and Quality Improvement to support a culture of continuous quality improvement. Promote equitable access to services for all families, ensuring policies and processes reflect diversity and inclusion and foster a compassionate culture that enables team members and volunteers to thrive and perform at their best. Provide operational performance data and analysis for board assurance and other reporting requirements. Attend ICB meetings and other external meetings or events as required by the Director of Care. Support workforce planning, including recruitment, induction, and retention strategies. To drive efficiency in the delivery of care services, optimising capacity and sustainability to ensure EACH is able to meet the needs of all those who require our services. To promote and contribute to the digital transformation agenda within care, identifying and facilitating solutions that support increased efficiency, including e-roster system, AI transcribing, Care App. To be instrumental in the further development and integration of care volunteers across care and well-being operations. Support the Care Directorate preparation of budgets and business plans that align with strategic direction. Corporate To be an engaged and active member of the organisations Care leadership team and work cooperatively with colleagues to roll out Care and charity-wide initiatives. To positively and professionally represent the organisation and the Care team internally and externally as required acting in the best interests of the charity. To forge positive working relationships with Trustees, peers in partner organisations and with key stakeholders. To prepare and present papers to the Board of Trustees, Care leadership team, Clinical Governance Committee, Management Executive etc and other committees, meetings and events as required. To be a key contributor to the annual quality accounts for the organisation. Ensure that care and well-being services strive to provide equitable access and experiences, meeting the needs of diverse communities and addressing barriers in accessing EACH services. Champion inclusive leadership practices, promoting equality, belonging and wellbeing across all teams Operational To be accountable for the effective day to day operations of the EACH care services. To line manage the EACH Service Managers (Registered Managers) and Well-being Leads for each site. Ensure best use of Care resources to maximise service delivery and service flexibility for service users. To review and develop an effective operational model that enables a responsive specialist and end of life care service, alongside reliable planned care. To support and enable the growth of well-being and spiritual care services. To ensure the operational model enables an equitable offer of services and outcomes for families across the three sites. To support the negotiation, monitoring and management of agreements with health and care commissioners, and partner organisations in conjunction with the Director of Care and Leadership Team. To support the maintenance of good relationships with funders of care services and ensure all relevant conditions of funding are met. To support the development of business cases for new services and expansion of existing services in line with agreed strategic priorities and objectives. To be a key contributor in the preparation and presentation of performance and assurance papers for the Clinical Governance Committee. To provide operational leadership and project management support for the introduction of new services and service development initiatives, working closely with the Head of Care Transformation and Development. To work with colleagues within the ICS, and act as a system partner as required, seeking opportunities to collaborate where appropriate. Be responsible for developing KPIs that measure key care deliverables and strive for continuous improvement. Lead ongoing efforts to improve service productivity by reviewing working practices, identifying inefficiencies, and implementing solutions that support highquality and safe service delivery. Maintain oversight of safeguarding within care operations, ensuring that staff understand and fulfil their safeguarding responsibilities, concerns are escalated appropriately, and safeguarding practices are embedded within the delivery of safe, high-quality care. Job description Job responsibilities Senior leadership role responsible for ensuring the safe, effective, and compassionate delivery of all care and well-being services across the hospices. Leading operational performance across care and well-being teams, ensuring high-quality standards, compliance with regulatory frameworks, and a seamless experience for babies, children, young people, and families accessing hospice services. Influencing children's palliative care across the region, shaping system strategy, reducing inequalities, and delivering transformational change while remaining closely connected to families and frontline services. Working closely with the Director of Care to translate strategic objectives into operational practice, the role will foster a culture of continuous improvement, and ensure services are flexible, resilient, and responsive to the complex needs of children with life-limiting conditions. Responsible for line managing the EACH Service Managers and Locality Well-being Leads, ensuring an integrated holistic approach to the provision of EACH services. The first line management team are responsible for managing large clinical/well-being teams which includes Care Managers at each hospice, nurses, care assistants and Counsellors, play and music specialists. An integral member of the Care Senior Leadership Team providing strong and visible leadership across the three sites (Cambridge, Milton, Norwich). Responsibilities Strategic To oversee the delivery and implementation of agreed transformation programmes and ensure that staff engagement is maintained throughout the transformation process. To lead the development and delivery of operational plans to achieve the organisations strategic objectives. To seek innovative and collaborative opportunities to promote the progress of EACHs care and well-being operations, ensuring EACH is able to meet the growing need for services. To ensure EACH upholds the commitment to co-production ensuring family voice is at the centre of all we do. Maintain a strong working knowledge of quality assurance, clinical governance, and Care Quality Commission (CQC) requirements, ensuring that all care operations are delivered in accordance with regulatory standards, organisational policies, and best practice guidance, while working collaboratively with the Head of Compliance and Quality Improvement to support a culture of continuous quality improvement. Promote equitable access to services for all families, ensuring policies and processes reflect diversity and inclusion and foster a compassionate culture that enables team members and volunteers to thrive and perform at their best. Provide operational performance data and analysis for board assurance and other reporting requirements. Attend ICB meetings and other external meetings or events as required by the Director of Care. Support workforce planning, including recruitment, induction, and retention strategies. To drive efficiency in the delivery of care services, optimising capacity and sustainability to ensure EACH is able to meet the needs of all those who require our services. To promote and contribute to the digital transformation agenda within care, identifying and facilitating solutions that support increased efficiency, including e-roster system, AI transcribing, Care App. To be instrumental in the further development and integration of care volunteers across care and well-being operations. Support the Care Directorate preparation of budgets and business plans that align with strategic direction. Corporate To be an engaged and active member of the organisations Care leadership team and work cooperatively with colleagues to roll out Care and charity-wide initiatives. To positively and professionally represent the organisation and the Care team internally and externally as required acting in the best interests of the charity. To forge positive working relationships with Trustees, peers in partner organisations and with key stakeholders. To prepare and present papers to the Board of Trustees, Care leadership team, Clinical Governance Committee, Management Executive etc and other committees, meetings and events as required. To be a key contributor to the annual quality accounts for the organisation. Ensure that care and well-being services strive to provide equitable access and experiences, meeting the needs of diverse communities and addressing barriers in accessing EACH services. Champion inclusive leadership practices, promoting equality, belonging and wellbeing across all teams Operational To be accountable for the effective day to day operations of the EACH care services. To line manage the EACH Service Managers (Registered Managers) and Well-being Leads for each site. Ensure best use of Care resources to maximise service delivery and service flexibility for service users. To review and develop an effective operational model that enables a responsive specialist and end of life care service, alongside reliable planned care. To support and enable the growth of well-being and spiritual care services. To ensure the operational model enables an equitable offer of services and outcomes for families across the three sites. To support the negotiation, monitoring and management of agreements with health and care commissioners, and partner organisations in conjunction with the Director of Care and Leadership Team. To support the maintenance of good relationships with funders of care services and ensure all relevant conditions of funding are met. To support the development of business cases for new services and expansion of existing services in line with agreed strategic priorities and objectives. To be a key contributor in the preparation and presentation of performance and assurance papers for the Clinical Governance Committee. To provide operational leadership and project management support for the introduction of new services and service development initiatives, working closely with the Head of Care Transformation and Development. To work with colleagues within the ICS, and act as a system partner as required, seeking opportunities to collaborate where appropriate. Be responsible for developing KPIs that measure key care deliverables and strive for continuous improvement. Lead ongoing efforts to improve service productivity by reviewing working practices, identifying inefficiencies, and implementing solutions that support highquality and safe service delivery. Maintain oversight of safeguarding within care operations, ensuring that staff understand and fulfil their safeguarding responsibilities, concerns are escalated appropriately, and safeguarding practices are embedded within the delivery of safe, high-quality care.