Senior Service Co-ordinator

Senior Service Co-ordinator Are you an experienced service coordinator with a strong background in forklift truck maintenance and field service operations? We are seeking a Senior Service Co-ordinator to lead and manage the scheduling, delivery and continuous improvement of our forklift truck service activity. This is a hands-on coordination role requiring technical understanding, excellent communication and proven ability to manage engineers, parts, and customer expectations. Key responsibilities - Coordinate and schedule planned maintenance, preventative service and reactive repairs for forklift truck fleets across multiple sites. - Manage and prioritise service calls, allocate engineers and resources to meet SLAs and customer requirements. - Act as primary point of contact for customers regarding service bookings, status updates and escalations. - Maintain accurate job records, service histories and parts usage in the service management system. - Monitor inventory of spare parts and consumables; raise purchase requests and manage supplier relationships to ensure timely availability - Ensure compliance with health & safety regulations and equipment safety standards; support engineer training and competency checks Skills and experience required - Proven experience as a service co-ordinator or similar role specifically coordinating forklift truck service and maintenance activities. - Strong technical understanding of forklift truck systems (hydraulics, electrical, engines) and common service/repair requirements. - Excellent organisational and prioritisation skills with the ability to manage a busy workload - Experience scheduling field engineers and managing parts logistics. - Good IT skills; experience with service management systems, MS Office (Excel/Outlook). - Clear, professional communicator with strong customer service skills. - Ability to work under pressure and manage escalations effectively. - Leadership skills with experience mentoring or supervising field technicians. - Relevant qualifications or trade background in mechanical or electrical engineering preferred; forklift service experience is desirable