Head of Customer Delivery

The Company A growing UK Manufacturing, highly regulated organisation is seeking a Head of Customer Delivery to lead customer service operations across multiple sites. This high-impact role will drive service consistency, team capability and operational performance during an important period of change and opportunity expansion. The ideal location will be Midlands, due to the multi-site locations and for regular travel. The Role A fast-paced, multi-site manufacturing organisation is reshaping how customer delivery is led, owned, and experienced. This is a highly operational environment where pace, complexity, and customer expectations are constant, and where leadership presence truly matters. The focus is not on central control. It is on building strong site-led accountability within a high-volume, fast-paced manufacturing setting, supported by clear strategy, disciplined governance, and confident leadership. The Skills This opportunity will suit a senior leader who has: • Led customer delivery at scale within fast-paced manufacturing environments • Worked confidently at the intersection of manufacturing operations, supply chain pressures, and customer outcomes • Co-created customer delivery strategy and translated it into execution across multiple manufacturing sites • Successfully decentralised customer service and delivery without losing pace, control, or consistency • Built resilient, high-performing teams in demanding operational environments through clarity, ownership, and emotional intelligence • Delivered change and transformation while protecting service continuity in live manufacturing operations • This is not a role for a passive consensus builder. It requires calm authority, resilience, and the ability to motivate people through purpose, standards, and accountability in high-pressure, fast-moving manufacturing operations. • Comfortable travelling nationwide and ideally based Midlands region to be able to cover the UK locations. Benefits • High-impact national leadership role. • Opportunity to shape and develop a growing service model. • Competitive salary, company car and full benefits package. • Flexibility with remote working and meaningful site engagement.