Head of Operations

Are you a Head of Operations? My client who are a leading bathroom accessories brand, designs and manufactures innovative bathroom accessories. They are looking for someone who has strong warehouse and logistics management and someone who has strong experience of managing a third-party logistics. Head of Operations Permanent Tidworth Head of Operations Job Description • Provide strategic operational leadership by overseeing site performance and delivering against service, cost, quality, safety, and business growth objectives while fostering a culture of accountability and continuous improvement. • Lead end-to-end warehouse and logistics operations, including inventory, fulfilment, inbound/outbound processes, multi-channel distribution, and KPI performance to maximise efficiency, accuracy, and customer satisfaction. • Manage logistics partners and carrier relationships, overseeing 3PL providers, transportation suppliers, contract performance, commercial negotiations, and service improvement initiatives. • Develop and inspire high-performing teams by leading, coaching, and engaging colleagues, building succession plans, and promoting a collaborative, customer-focused, and safety-first culture. • Drive operational excellence and compliance through Lean and Six Sigma methodologies, data-driven decision-making, continuous improvement initiatives, and full adherence to health, safety, legal, and regulatory standards. Head of Operations Essential Experience/Skills/Qualifications • Proven experience leading operations with full responsibility for site performance in a distribution, logistics, retail, or eCommerce environment. • Strong background in warehouse and logistics management, including managing 3PL providers and parcel and freight carriers. • Commercially aware, with experience managing operational budgets, leading supplier tenders, and negotiating contracts. • Experienced in leading and developing large teams, creating a positive culture while improving performance and engagement. • Strong communicator with a track record of delivering operational improvements and building effective relationships with internal and external stakeholders. If you feel you’re a good fit for this position, please click ‘apply’