Healthcare Assistant (PCSS)

Main responsibilities of the role; 1. Patient Reception & Support • Receive patients and guide them through the streaming process. • Collect and escort patients to the UTC as required. • Provide a professional, welcoming, and reassuring presence. • Act as a chaperone when necessary. 2. Observations & Clinical Support • Complete baseline observations within 30 minutes of registration and repeat as required. • Carry out paediatric observations every 4 hours. • Monitor waiting patients for safety and escalate concerns appropriately. • Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse. • Record and close patient cases accurately in electronic systems 3. Point-of-Care Testing (POCT) • Undertake approved point-of-care tests in line with training. • Record results promptly in patient records. • Liaise with clinical teams if tests indicate the need for admission. 4. Patient Safety & Protocol Adherence • Adhere to patient influx protocol when demand exceeds safe levels. • Ensure no patient is left without observations for more than one hour. • If leaving the department without HCA cover, pause streaming and notify GP/Admin team. • Support admin team to ensure reception cover during breaks. 5. Teamwork & Communication • Work effectively with colleagues to ensure timely patient care. • Share patient responsibility clearly when more than one HCA is on duty. • Use Cerner initials to identify accountable HCA for each patient. • Maintain visibility in reception and waiting areas to support workflow. 6. Information Governance & Data Protection • Use individual logins for SystmOne and Cerner only. • Record observations and POCT under your own name. • Lock computers when unattended and never share passwords. • Adhere to BCA and BTHFT information governance and data protection policies. • Restrict mobile phone use to emergencies only. 7. Training & Development • Participate in training to support ongoing development. • Remain up to date with SOPs and trust policies. • Engage in safety training and clinical updates. • Contribute to a culture of continuous learning and improvement. Job description Job responsibilities Main responsibilities of the role; 1. Patient Reception & Support • Receive patients and guide them through the streaming process. • Collect and escort patients to the UTC as required. • Provide a professional, welcoming, and reassuring presence. • Act as a chaperone when necessary. 2. Observations & Clinical Support • Complete baseline observations within 30 minutes of registration and repeat as required. • Carry out paediatric observations every 4 hours. • Monitor waiting patients for safety and escalate concerns appropriately. • Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse. • Record and close patient cases accurately in electronic systems 3. Point-of-Care Testing (POCT) • Undertake approved point-of-care tests in line with training. • Record results promptly in patient records. • Liaise with clinical teams if tests indicate the need for admission. 4. Patient Safety & Protocol Adherence • Adhere to patient influx protocol when demand exceeds safe levels. • Ensure no patient is left without observations for more than one hour. • If leaving the department without HCA cover, pause streaming and notify GP/Admin team. • Support admin team to ensure reception cover during breaks. 5. Teamwork & Communication • Work effectively with colleagues to ensure timely patient care. • Share patient responsibility clearly when more than one HCA is on duty. • Use Cerner initials to identify accountable HCA for each patient. • Maintain visibility in reception and waiting areas to support workflow. 6. Information Governance & Data Protection • Use individual logins for SystmOne and Cerner only. • Record observations and POCT under your own name. • Lock computers when unattended and never share passwords. • Adhere to BCA and BTHFT information governance and data protection policies. • Restrict mobile phone use to emergencies only. 7. Training & Development • Participate in training to support ongoing development. • Remain up to date with SOPs and trust policies. • Engage in safety training and clinical updates. • Contribute to a culture of continuous learning and improvement.