Helpdesk Advisor

We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment. Client Details This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence. Description • Respond promptly to customer inquiries via phone, email, and other communication channels. • Schedule and manage appointments for customer service operations. • Communicate with customers to confirm and update bookings. • Coordinate with internal teams to ensure timely service delivery. • Maintain accurate records of schedules and customer interactions. • Respond to scheduling queries and resolve any issues promptly. • Optimise scheduling to maximise operational efficiency. • Ensure compliance with company policies and industry standards. • Provide administrative support to the customer service department as needed. Profile A successful Helpdesk Advisor should have: • Previous experience in customer service or a related role. • Strong communication and interpersonal skills. • The ability to manage multiple tasks and prioritise effectively. • A proactive and solution-focused approach to problem-solving. • Proficiency in using customer service software and tools. • Attention to detail and accuracy in handling customer information. Job Offer • 3 month temporary opportunity with the possibility of going perm • Weekly pay • Free on-site parking • Immediate start