Hospitality Team Leader

A long standing client of ours are looking for a Hospitality Team leader to join their well established team and provide excellent service to their hospitality sector. Responsibilities include: • Overseeing the Hospitality Team • Communicating goals and deadlines to team members • Updating spreadsheets with installation information, service requirements and completion information • Planning workloads and delegating tasks • Assisting with the daily operation of the Service desk • Performing customer service functions, including interacting with customers and answering questions, also attending weekly meetings • Providing teams with information about recent developments, programmes and policy changes • Ensuring customer SLAs are met within required deadlines • Customer Reporting and Invoicing on a weekly basis • Assisting with any other admin tasks within the team Skills and Experience: • Excellent Excel skills and competency in other Microsoft packages • Good national geographical knowledge desirable but not essential • Previous Team Leader/ Leadership role desirable • Able to think fast and problem solve efficiently • Extremely good attention to detail • Great customer service • Excellent telephone manner and communication skills • Good organisation skills