Hospitality Team Member | New Theatre | Casual

Apply via our portal New Theatre Cardiff New Theatre Cardiff opened its doors in 1906! It has established itself as Wales' leading live entertainment venue, with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime. ABOUT THIS ROLE The main responsibilities of the role will be: • Work on the bars and maintaining excellent standards of service and food hygiene procedures • To sell and promote products/merchandise. • Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer. • Collaborate with the venue team to ensure the set up and delivery of hospitality, conference and private events. • Implement service standards, standard operating procedures and all housekeeping and setup of our hospitality spaces. ABOUT YOU We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: CREATIVITY: CREATIVE TO THE CORE • We are curious, courageous and ambitious. • We challenge rules and push boundaries in pursuit of excellence. • We empower people and give them the tools to innovate. COLLABORATION: BE BRILLIANT - COLLABORATE • We use innovative ideas and partnerships to grow our business for our stakeholders. • We work together to develop our people and our industry. • We collaborate across the group to benefit everyone. EXCELLENCE: EXCELLENCE EVERY DAY • We aim for nothing less than excellence in everything we do, every day. • We take responsibility for our actions, honour our commitments and act professionally at all times. • We define clear standards for excellence. RESPECT: RESPECT EVERYONE’S CONTRIBUTION • We build an open and tolerant company culture through mutual respect and trust. • We support individuals and create opportunities for them to succeed. • We commit to furthering diversity. • We value transparency and deal honestly with stakeholders and partners, welcoming all feedback. about trafalgar entertainment Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect. For You • Discounted theatre tickets • Training and development plans • Hundreds of savings across retailers with TE&ME • Flexible hours • Access to mental health resources • And much more... Eligibility criteria applies KEY INFORMATION Position Title Hospitality Team Member Location New Theatre Contract Casual Hours Flexible (as required - including evenings, weekends and public holidays) Annual Leave Paid at 12.07% of hours worked Salary £12.85 per hour (enhanced rates apply for evenings, weekends and bank holidays) Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/07/TTCAR-Casual-Hospitality-Team-Member-Job-Description.pdf) Apply via our portal