Hospitality & Visitor Centre Manager

Hospitality & Visitor Centre Manager Location: Masham, North Yorkshire Salary: £35,000–£45,000 per year (dependent on experience) Job Type: Full-time Lead One of Yorkshire's Most Unique Hospitality Destinations Are you an experienced hospitality manager looking for your next challenge? Do you thrive in a fast-paced environment where no two days are the same? The Black Sheep Visitor Centre is looking for a passionate and driven Hospitality & Visitor Centre Manager to lead our vibrant hospitality operation. From our bustling bar and restaurant to brewery tours and retail shop, you'll play a key role in delivering exceptional customer experiences while inspiring and developing a talented team. If you're passionate about great beer, outstanding hospitality and leading people to success, we'd love to hear from you. The Role As Hospitality & Visitor Centre Manager, you'll take ownership of the day-to-day running of our busy Visitor Centre, ensuring every guest enjoys a first-class experience. Your responsibilities will include: • Leading, coaching and developing both Front of House and Back of House teams. • Creating a positive, motivated and high-performing team culture. • Delivering exceptional customer service and ensuring every guest leaves with a memorable experience. • Managing staff rotas to maximise efficiency while controlling labour costs. • Overseeing stock ordering, inventory management and cost control. • Maintaining outstanding standards of cleanliness, presentation and compliance. • Driving sales, increasing profitability and identifying opportunities for growth. • Resolving customer and operational issues quickly with a positive, solutions-focused approach. About You We're looking for an enthusiastic leader who enjoys working in hospitality and takes pride in delivering excellence. You'll have: • Previous management experience within a busy bar, restaurant or hospitality venue. • A valid Personal Licence (Alcohol). - Preferable • Excellent leadership and communication skills. • Strong organisational and problem-solving abilities. • A proactive, hands-on approach with a genuine passion for customer service. • A passion for beer, food and creating memorable guest experiences. • The legal right to work in the UK. Salary & Benefits Salary: £35,000–£45,000 per year (dependent on experience) Benefits include: • Company pension • Beer discount • Employee discount • Discounted or free food • Employee Assistance Programme • Company events • Free on-site parking Requirements Experience • Hospitality or bar management: Minimum 1 year (required) Licence/Certification • Personal Licence (preferable) Language • English (required) Work Authorisation • Must have the legal right to work in the UK. Location Masham, North Yorkshire (on-site) Join the Black Sheep Team This is a fantastic opportunity to lead one of Yorkshire's best-known brewery visitor attractions, where hospitality, tourism and brewing come together. If you're ready to take the next step in your hospitality career and lead a passionate team in a unique destination, we'd love to hear from you.