Housing Officer

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: • Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. • Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. • Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. • Carrying out estate inspections and ensuring compliance with health and safety requirements. • Managing fire safety actions and supporting wider building safety programmes. • Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. • Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed • Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. • Strong understanding of estate management, health and safety, and neighbourhood services. • Experience of tenant liaison & customer service. • Experience managing contractors and monitoring service delivery standards. • Ability to investigate and resolve complex tenancy and environmental issues. • Excellent communication and stakeholder management skills. • A proactive approach with the ability to manage a busy and varied caseload. • Full UK driving licence and access to a vehicle. What you'll get in return • Competitive hourly rate of £23 - £27 per hour (dependent on experience). • Mileage payments. • Minimum 2-month temporary contract with the potential for extension. • Hybrid working arrangement with a mix of working in office, site visits and home working. • Opportunity to work with a highly regarded housing provider and make a real impact within local communities. • Weekly pay through Hays Recruitment. • Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk