Housing Officer

Your new company A large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do. Your new role As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands. What you'll need to succeed • Proven experience managing ASB and tenancy breach cases within a housing or similar environment • Strong case management skills, including working with vulnerable customers and safeguarding frameworks • Good working knowledge of housing law, ASB legislation and tenancy enforcement processes • Experience working in partnership with external agencies such as police, social services and local authorities • Excellent written and verbal communication skills, including the ability to prepare court-ready documentation • Ability to work independently, prioritise effectively and make sound decisions under pressure • Strong problem-solving and analytical skills with a customer-focused approach • Full driving licence with access to an insured vehicle (or the ability to travel extensively) • Willingness to work flexibly, including outside standard hours, where required What you'll get in return Competitive hourly rate of up to £28 per hour + expenses • Opportunity to work within a well-established housing organisation making a genuine impact on communities • Exposure to complex, meaningful casework with excellent multi-agency collaboration • Flexible working arrangements and varied day-to-day responsibilities • Support from experienced team leaders and access to ongoing professional development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk