Housing Officer

We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with travel across local areas. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: • Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality • Acting as a trusted point of contact for customers • Building relationships with local authorities, community groups, and partner agencies • Using data insights to improve services and ensure compliance with legislation and regulations • Supporting neighbourhood improvements and shaping services based on the voice of our customers • Maintaining accurate customer records and ensuring data is used responsibly • Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: • Experience delivering tenancy, lease, or neighbourhood management services • Strong communication and relationship-building skills, with the ability to influence and resolve complex issues • A collaborative approach, working across teams and with external stakeholders • Good knowledge of landlord services and the ability to apply this in practice • A customer-first mindset, with a track record of achieving positive outcomes • Confidence using digital tools to support service delivery • A full driving licence and access to your own vehicle