Sales and Customer Service Administrator

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £14 per hour + BONUS & BENEFITS Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement. They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work part time out of the Newbury Branch THIS IS A PART TIME ROLE (NOT FULL TIME) WITH A SATURDAY ON A ROTA BASIS (ESSENTIAL) - YOU MUST BE ABLE TO WORK ON A SATURDAY THE ROLE • As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone • Gathering full customer requirements, what they are looking to achieved & their expected spend level. • Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc. • You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc. • Helping customer choose colours, styles etc. • Taking phone calls from potential and existing customers as well as suppliers • Following up internet and email enquiries • You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required • Ensuring the showroom is always clean and tidy • This is a Part Time role working during the week with a Saturday on a Rota Basis • Working as a part of a small team, helping out in all departments as business dictates • You will be working from the Thatcham Branch, on the A4. THE PERSON • The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years. • It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc. • A friendly disposition and ability to engage customers is essential • Enthusiasm for and a strong interest in home improvements • The successful candidate must be able to work independently, often looking after the showroom on your own. • Confident & able to convert a customer enquiry into a lead or home/showroom appointment • Able to work alternate Saturdays with additional hours as required (No Sundays) • You must be IT proficient, able to use email, Word, Excel and the Microsoft suite • You MUST have excellent customer service skills with great customer facing skills • Hands on and happy to help within all departments • Live within a commutable distance to the Thatcham Branch THE PACKAGE • Salary £14 per hour • Bonus scheme • Pro Rata Holiday entitlement • Free uniform • Pension Scheme • Staff Discounts • Part Time THIS IS A PART TIME ROLE WITH A SATURDAY ON A ROTA BASIS SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £14 per hour + BONUS & BENEFITS