Import Coordinator

Airfreight Import Coordinator Salary: £30,000 - £35,000 per annum Hours: Full-time, Permanent (37.5 hours per week, Monday to Friday) About the Role We are looking for an organised and customer-focused Airfreight Import Coordinator to join our operations team. You will be responsible for managing the end-to-end import process for airfreight shipments, ensuring cargo moves efficiently, compliantly, and on schedule. The role also involves supporting European road freight operations where required, while delivering a high standard of customer service and maintaining strong relationships with customers, carriers, and suppliers. Key Responsibilities • Manage the end-to-end coordination of airfreight import shipments from origin through to final delivery. • Receive and process customer bookings, providing accurate quotations based on customer requirements. • Arrange transport services, including airfreight imports and European road freight, coordinating collections and deliveries as required. • Prepare and check all shipping and import documentation to ensure accuracy and compliance. • Complete and submit Customs Declarations in accordance with current customs regulations. • Monitor shipment progress and provide proactive updates to customers throughout the import process. • Liaise daily with customers, airlines, hauliers, customs authorities, and overseas agents to ensure smooth operations. • Identify and resolve operational issues promptly, escalating where appropriate. • Carry out general administration and accounting duties relevant to the role. • Support the wider operations team and contribute to continuous improvement initiatives. • Ensure all activities comply with company procedures, customs requirements, and industry regulations. Skills & Experience The successful candidate will have: • Previous experience within airfreight imports is essential. • Experience of European road freight operations. • Working knowledge of CargoWise. • Experience completing Customs Declarations. • Excellent communication and customer service skills. • Strong organisational and time management abilities with the ability to prioritise workloads. • High level of accuracy and attention to detail. • Strong data entry and administrative skills. • A proactive approach to problem-solving and the ability to work under pressure. • A flexible, reliable, and positive attitude with the ability to adapt to changing priorities. • The ability to work both independently and as part of a collaborative team.