Import Manager

We are seeking an experienced Import Manager from a freight forwarding environment, with a strong operational background, industry knowledge, and a proven ability to lead and develop high-performing teams. Location; Heathrow Monday to Friday 26 days holiday plus bank holidays - Car allowance and healthcare scheme Key requirements include: • Minimum 7-10 years' experience within import, customs, freight forwarding or logistics operations. • A minimum of 5 years' management experience, leading operational teams within a fast-paced forwarding or logistics environment • Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement. • Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives. • Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance. • Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements. • Excellent knowledge of HMRC regulations, customs compliance requirements and import processes. • Ability to act as the senior escalation point for operational, customs, compliance and customer service matters. • Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners. • Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth. • Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions. Salary & Package • Up to £65,000 basic salary • Car allowance