Import Team Lead

Customer Service Team Leader – Airfreight Imports Location: Hayes Salary: £41,000 per year Shift Pattern: 4 on, 4 off We're recruiting for an experienced Customer Service Team Leader to join a busy airfreight imports operation. You'll lead a small customer service team, ensuring import shipments run smoothly while delivering excellent service to customers. You'll support the team, handle escalated queries, coordinate with operational departments, and help maintain high service standards. Key responsibilities: • Lead and support the import customer service team. • Manage customer queries and resolve escalations. • Coordinate with operations, customs, warehouse, and transport teams. • Monitor shipment progress and keep customers updated. • Allocate workloads and help the team meet daily targets. • Coach and develop team members. What we're looking for: • Experience in airfreight imports. • Previous customer service or team leadership experience. • Strong communication and organisational skills. • Ability to work in a fast-paced environment and manage priorities. What's on offer: • £41,000 salary. • 4 on, 4 off shift pattern. • Stable, long-term opportunity. • Supportive team environment with opportunities to develop. This is a confidential vacancy. Company details will be shared with shortlisted applicants.