Income Assistant (Housing)

Income Assistant (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) £18.65 PAYE / £24.56 Umbrella per hour 3-Month Contract Monday – Friday, 9:00am – 5:00pm The RoleWe’re looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies. You’ll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents. Key Responsibilities • Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears • Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears • Set up and manage Direct Debits, take payments, and issue rent statements/cards • Support the team with administration, data entry, and CRM task management • Verify housing costs on Universal Credit portals and send relevant notifications • Monitor and recover former tenant arrears and sundry debts • Assist in preparing court documentation and case files where required • Produce reports and maintain accurate records in line with audit and compliance requirements • Provide welfare benefits guidance and signpost residents to additional support services What We’re Looking For • Experience working in a social housing or income / rent environment • Strong customer service skills with the ability to manage sensitive conversations • Good understanding of rent collection and arrears processes • Knowledge of welfare benefits / Universal Credit • Excellent organisational skills with high attention to detail • Confident using MS Office (Excel) and housing/CRM systems • Ability to work independently and as part of a team If you have the required skills and are interested in this role, please apply.