Infrastructure Manager

About the Role: Our client is seeking an experienced Infrastructure Manager to join their Technology leadership team. This is a key role responsible for ensuring the reliability, security, and continuous improvement of a predominantly cloud-based IT environment. Supporting a workforce of approximately 200 employees—many operating within a fast-paced, customer-focused environment—you will ensure that core technology platforms, collaboration tools, and end-user services are highly available, secure, and efficient. This is a hands-on leadership role, blending technical expertise across infrastructure and cloud platforms with strong people management capabilities. Key Responsibilities: Key ResponsibilitiesLeadership & Team Management • Lead, mentor, and develop a small team of infrastructure engineers and support analysts • Set priorities, manage workloads, and balance reactive support with proactive improvement • Foster a collaborative, customer-focused team culture • Act as the escalation point for complex technical and service issues Service & Support Delivery • Own and manage the internal IT support service end-to-end • Ensure effective triage, prioritisation, and resolution of incidents and service requests • Define and monitor SLAs, using performance data to drive service improvements • Maintain a knowledge base to increase first-time resolution and efficiency Infrastructure & Workplace Technology • Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning • Manage device configuration and compliance using modern endpoint management tools • Administer core productivity platforms (email, collaboration, document management) • Manage identity, access, and security controls across the organisation Cloud, Security & Governance • Own the security posture of cloud-based infrastructure environments • Implement and maintain best practice security controls, including identity and access management • Conduct regular vulnerability assessments and security reviews • Respond to and manage security incidents • Ensure compliance with relevant data protection and security frameworks Collaboration & Projects • Work closely with other technology leaders to deliver the IT roadmap • Collaborate across data and development functions to maintain consistent governance • Support delivery of infrastructure and workplace technology projects • Manage supplier relationships and ensure service levels are met Business Continuity & Risk • Develop and maintain disaster recovery and business continuity plans • Maintain IT policies, standards, and documentation • Contribute to and manage the IT risk register Skills & Experiences Skills & Experience • Proven experience in IT infrastructure, operations, or IT management roles • Experience leading and developing technical teams • Strong knowledge of modern workplace technologies and cloud-based environments • Experience administering enterprise productivity platforms and identity management systems • Solid understanding of cloud security, governance, and compliance • Experience managing IT support / helpdesk functions and service delivery • Excellent communication skills, with the ability to engage across technical and non-technical audiences Desirable • Experience supporting high-volume, customer-facing environments (e.g. contact centre) • Familiarity with cloud platforms and security best practices • Knowledge of data governance and compliance tooling • Awareness of recognised security and compliance frameworks • Relevant industry certifications What's on Offer: • Opportunity to join a growing, technology-driven organisation • Leadership role with real ownership and impact • Supportive and collaborative culture • Ongoing development and career progression • Competitive salary and benefits package