Infrastructure / Support Engineer

Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects. The Role • Act as escalation point for complex technical issues • Troubleshoot and resolve incidents across server, network, cloud and end-user environments • Own high-priority tickets through to resolution • Support infrastructure changes, upgrades and project delivery • Carry out root cause analysis and implement permanent fixes • Provide onsite support when required • Work closely with internal teams and client stakeholders • Maintain accurate documentation and service records • Contribute to service improvement initiatives Technical Environment • Microsoft 365, Azure and identity platforms • Windows Server and virtualised environments • Networking, switching and firewall technologies • Intune and endpoint management • SharePoint and collaboration tools • Backup, DR and security tooling • PowerShell and automation Requirements • 5+ years’ experience in IT support, infrastructure or MSP environments • Strong troubleshooting across Microsoft and business systems • Experience with virtualised environments and networking concepts • Working knowledge of Group Policy and Microsoft 365 (including Conditional Access) • Experience with Intune and endpoint management • Experience with firewalls, VLANs and backups • Experience with SharePoint and email migrations • PowerShell scripting or automation experience • Strong communication skills and ability to manage priorities • Full UK driving licence and access to a vehicle Desirable • MSP experience • Microsoft / Azure certifications • ITIL exposure • Mac experience What’s on Offer • Broad exposure across multiple technologies and client environments • Involvement in infrastructure projects and upgrades • Training and certification support • Structured working environment • 25 days holiday plus bank holidays Working Pattern • Office-based in outskirts of Oxford, Monday to Friday • Regular client site visits • Standard hours with occasional earlier starts • Flexibility required when needed If you’re an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step...