Insurance Account Manager

EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a an experienced Account Manager We are interested in speaking with AM's who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients. THIS IS A FULLY REMOTE BASED WORKING ROLE Salary: £75k to £85k plus market leading benefits PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE About the role • As an Account Manager (AM), you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success. You’ll act as the kay part of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills. What you'll do • Customer Relationship Management • Develop and nurture deep, trust-based relationships with key stakeholders across your accounts. • Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria. • Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement. • Stay informed on industry trends, regulations, and competitive shifts that may impact your customers. Retention & Growth • Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops. • Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales. • Execute customer success strategies tailored to your customer segment and business priorities. Project & Outcome Ownership • Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives. • Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication. • Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements. Customer Journey Optimisation • Support seamless handoffs from Onboarding to post-go-live engagement. • Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation. • Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle. Qualifications • 5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery • Are passionate about building strong customer partnerships and delivering measurable value • Have experience running performance business reviews or executive business reviews with enterprise customers • Thrive in cross-functional environments and can influence without authority • Possess strong organisational and project management skills — able to juggle multiple customers and priorities • Have a deep sense of accountability and ownership; you don’t let balls drop • Bring curiosity and creativity to problem solving • Are excited to help build — not just execute — a world-class CS function • Have an understanding of the P&C Insurance industry and claims value chain (a plus) This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own. Please apply TODAY!