Internal Account Manager

We’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team. As the primary commercial contact for a portfolio of 70+ customers, you’ll build strong relationships, ensure service excellence, and drive growth. With a commission and Bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact. If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you. About the RoleWhat You’ll Do • Managing day-to-day customer experience and resolving issues promptly. • Building strong relationships and maintaining regular communication. • Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support. • Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency. • Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan. • Promoting the full Whistl service offering to customers. • Supporting contract negotiations, pricing reviews, and renewals. • Maintaining accurate customer data in CRM and preparing activity/forecast reports. • Staying up to date on Whistl products, industry trends, and market developments. • Supporting wider business projects alongside the Internal Sales Manager and Sales Director. We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support. Benefits • Annual leave enhanced with long service. • Company Pension • Long service rewards: both financial and leave-based. • Health cash plan. • Life assurance scheme. • Critical Illness cover • Access to our prestige benefits and rewards portal. • Career development opportunities. • Access to a well-established Employee Assistance Programme provider. • And other excellent benefits you'd expect from a market leader. RequirementsSkills & Experience: • Strong verbal and written communication skills; able to adapt to various audiences. • Confident in managing multiple priorities and working to deadlines. • Proven ability to work collaboratively across departments. • High attention to detail with excellent organisational skills. • Comfortable using CRM systems and creating reports. • Experience in account management, customer service, or similar client-facing roles is desirable. Education: • A-Level (or Level 3 qualification) or equivalent work experience. Additional Info: Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm). Location: Based at Whistl - Astley Business Park, with hybrid working opportunities available after successful completion of probation. Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.