IT Manager

A hands-on IT Operations Manager role reporting directly to the CIO, with full ownership of IT operations, information security, and data privacy. You'll drive system reliability, lead vendor management, and play a key role in shaping Microsoft 365 and AI strategy within a fast-paced, high-growth environment. Client Details This opportunity is with a well-established, medium-sized organisation in the business services industry. The company is known for its focus on delivering high-quality services and fostering a culture of innovation and operational excellence. Description • Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP • Oversee MSP performance, ensuring service delivery and continuous improvement • Own IT asset management, including procurement and lifecycle tracking of hardware • Lead and optimise the Microsoft 365 environment, including Intune, Defender, identity and access management, and compliance • Configure and support SaaS business applications across the organisation • Streamline Joiner, Mover, Leaver processes and ensure efficient onboarding/offboarding • Support and maintain communication platforms such as Teams, RingCentral and Slack • Manage DNS, email security and domain reputation (SPF, DKIM, DMARC) • Oversee office technology infrastructure including networks, Wi-Fi and new office setups • Drive InfoSec maturity aligned to CIS framework, including risk management and policy development • Maintain Cyber Essentials Plus certification and deliver security awareness training • Ensure compliance with data protection regulations, including SARs and RTBF processes • Lead and deliver Microsoft Copilot and AI initiatives • Collaborate with application teams on SaaS, SharePoint and Power Automate solutions Profile A successful IT Manager should have: • 5+ years' experience in a similar hands-on IT operations role • Strong background in service desk and IT operations environments • Extensive experience with Microsoft 365 and Windows endpoint management • Proven experience managing IT within a fast-growing, global business • Ownership experience across InfoSec and data protection • Strong understanding of identity management, endpoint security and SaaS ecosystems • Experience working with MSPs and managing vendor relationships • Degree (2:1 or above) in a relevant field • ITIL certification (v3 or v4) desirable • Microsoft certifications desirable Job Offer • A competitive salary range of £65,000 to £70,000 per annum. • A permanent position offering stability and growth opportunities. • Comprehensive benefits package to support your well-being. • An opportunity to work in a medium-sized organisation within the business services industry. • A collaborative environment that values innovation and technical expertise. If you are ready to take the next step in your career as an IT Manager, we encourage you to apply today!