IT Operations Technician

Are you passionate about IT and love helping others? Do you thrive in an international environment with fantastic colleagues, interesting responsibilities and lots of learning opportunities? Then join the IT operations department at CSIS Security Group! An interesting job with exciting learning opportunities and a great culture We are looking for a new team member to help ensure the smooth daily operation of our business. The position is based in the UK at our London office (SecAlliance), or it could be based in Denmark, on-site in our office in Frederiksberg. If applying for the UK based role you will need Right to Work documentation. We do not provide visa sponsorship for UK roles. Our team is the beating heart of the company as we always try to anticipate the needs of the employees, solve technical issues as they arise, and move towards providing better productivity tools and computing environments. Our core mission is to deliver productivity to our organization, provide great service to our colleagues and continuously improve information security. We will always strive to have a preventive rather than reactive approach. We have amazing and committed colleagues and you will be part of a collaborative, diverse and inclusive work culture. We are an international organization with ~140 colleagues based in the UK, Denmark, Romania, the Netherlands and Greece. We have a great benefits package which includes medical cover and a company pension. Your new job You will be one of three in our IT Operations Department. The team focuses on running and optimizing the internal IT infrastructure in the company. Your responsibilities will include; • Internal user support • Employee on and off-boarding • Server infrastructure maintenance (Linux) • Office equipment maintenance and improvements • Network maintenance • Assistance in the implementation of internal services and systems • Windows and macOS client support, as well as basic server support • iOS and Android support • Documentation of your own work • Ordering hardware and equipment • Miscellaneous ad hoc tasks within the IT Operations team About you We are looking for a patient and approachable candidate with a curious mind and a strong desire to help others who can enrich our current capabilities. You will be a great match if you have: • 2+ years of IT support experience • Azure AD / Microsoft 365 experience • Experience with server infrastructure, including VMware and/or Proxmox • Experience with Atlassian products such as Jira and Confluence • Technical competencies: • PowerShell, Shell and/or Bash • Microsoft Admin Portals (Azure, Microsoft 365 Admin, etc) • Familiarity with different SaaS solutions You will need to have: • Service-oriented attitude • Strong communication skills • Excellent English language skills (verbal and written) • Danish language skills advantageous if applying to work in Denmark • Ability to translate user input into technical requirements • Ability to research and drive a project to completion • Good interpersonal skills • Analytical and critical thinker • Open-minded and positive attitude • Ability to multi-task and prioritise effectively Security Clearance Please note that in accordance with country-specific requirements, you must be able to obtain and maintain security clearance and have a clean criminal record. The application process We are committed to a transparent and engaging recruitment process. Once applications have been reviewed and shortlisted, our process proceeds in two stages: First Round: A 'meet the team' session where you'll have the opportunity to familiarize yourself with your potential colleagues and our work environment. You will be asked to prepare answers for two questions/case studies, shared with you in advance if you are selected, to assess your technical skills and knowledge. Second Round: You will meet the Head of HR and the line manager. There will be follow-up questions to determine if you're a good fit for our team. We value our inclusive and dynamic work culture, and it’s important for us to ensure every new team member aligns with our values. Office locations: London, UK: SecAlliance, One Canada Square, Canary Wharf, London, E14 5AA United Kingdom Frederiksberg, DK: CSIS Security Group, Lindevangs Allé 12, 2000 Frederiksberg Denmark