IT Service Desk Operative

Work as part of a team to resolve IT user issues. Ensure the helpdesk system and content are up-to-date. Investigate and resolve issues for users and systems including:Desktops, Printers, Laptops & Networking Maintain Active Directory, to ensure user information is optimal and secure. Participate and manage office moves to facilitate a seamless transition. Log and resolve any 1st time fixes such as password resets, account lockouts and general advice. Escalate difficult or high impact problems, ensuring regular updates are communicated to staff. Adhere to and contribute to IT Policies and procedures. Support with asset tracking to ensure they are up to date. Creating and maintaining documentations such as installation guides and FAQs. Facilitate teamwork by documentation management and sharing of work practices. Job description Job responsibilities Work as part of a team to resolve IT user issues. Ensure the helpdesk system and content are up-to-date. Investigate and resolve issues for users and systems including:Desktops, Printers, Laptops & Networking Maintain Active Directory, to ensure user information is optimal and secure. Participate and manage office moves to facilitate a seamless transition. Log and resolve any 1st time fixes such as password resets, account lockouts and general advice. Escalate difficult or high impact problems, ensuring regular updates are communicated to staff. Adhere to and contribute to IT Policies and procedures. Support with asset tracking to ensure they are up to date. Creating and maintaining documentations such as installation guides and FAQs. Facilitate teamwork by documentation management and sharing of work practices.