IT Service Manager

• Excellent Company • £38 -£45k • Great Staff Benefits IT Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary: £38,000-£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead the day-to-day delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: • Experience in IT Service Management, Service Delivery or Senior IT Support • Strong Microsoft 365 and end-user support experience • Knowledge of ITIL principles and ITSM tools • Experience working with managed service providers (MSPs) • Excellent communication, organisation and problem-solving skills Desirable: • ITIL Foundation • Experience in manufacturing or SME environments • Knowledge of Cyber Essentials, disaster recovery or ERP systems If you're passionate about delivering outstanding IT services and want to make a real impact within a growing organisation, we'd love to hear from you. Apply today or contact us for more information. This version is suitable for LinkedIn, CV databases, and job boards without identifying the client.