IT Support Engineer

IT Support Analyst (4-5 Month Contract)Location: London (St. Paul's) Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business. Key Responsibilities • Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs. • Troubleshoot user devices, software, connectivity, and access issues. • Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. • Maintain accurate records for incident ticketing and IT asset inventory. • Assist with security and compliance tasks, including routine patching. Skills & Experience Required • Proven track record in a fast-paced IT Support / Service Desk role. • Strong troubleshooting skills across Windows OS and Office 365. • Working knowledge of incident management processes (ITIL awareness is highly beneficial). • Excellent communication and stakeholder engagement skills. • Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.