IT Support Engineer

We are looking for someone who can: Respond to users software / hardware queries via email or phone Talk colleagues or clients through actions to resolve IT issues Prior experience with Microsoft stack and Azure (Cloud Services) Escalate issues to the relevant teams when necessary Monitor and maintain computer systems and networks Troubleshoot system and network problems Diagnose and solve hardware or software faults Update ticketing system ensuring all queries or issues have been logged and resolved correctly Prioritise and manage open cases in a timely manner Job description Job responsibilities We are looking for someone who can: Respond to users software / hardware queries via email or phone Talk colleagues or clients through actions to resolve IT issues Prior experience with Microsoft stack and Azure (Cloud Services) Escalate issues to the relevant teams when necessary Monitor and maintain computer systems and networks Troubleshoot system and network problems Diagnose and solve hardware or software faults Update ticketing system ensuring all queries or issues have been logged and resolved correctly Prioritise and manage open cases in a timely manner