IT Support Technician

IT Support Technician - Preston Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. Their approach is centred on challenging traditional models and creating modern, forward-thinking solutions that meet the needs of evolving markets. With a strong track record of growth, they are supported by a talented and ambitious team committed to continuous improvement and excellence. They offer a dynamic and supportive working environment, competitive salaries, and a culture that recognises and rewards success. The RoleOur Client is seeking a IT Technician to join their team in a newly created role within the IT function. This position will play a key part in providing 1st and 2nd line technical support, ensuring issues are resolved efficiently while maintaining a high standard of customer service. You will act as a key escalation point for more complex technical issues and support the wider IT team in delivering a reliable and responsive service. The role requires a strong technical foundation, excellent problem-solving abilities, and the confidence to communicate effectively with both technical and non-technical users. You will also support and mentor junior team members, helping to develop capability within the service desk function. Key Responsibilities • Act as 2nd/3rd line escalation for complex technical support issues • Support and mentor service desk analysts • Troubleshoot advanced issues across Microsoft 365, Windows, and endpoints • Support user access, identity, and device-related issues within Microsoft 365 • Take ownership of high-priority incidents through to resolution • Help improve ticket quality, SLAs, and service desk processes • Create and maintain clear knowledge base documentation • Identify recurring issues and contribute to problem management • Assist with small IT projects and change activities where required Skills & Experience • Strong troubleshooting experience across Microsoft 365 and Windows environments • Experience in a 2nd line or senior IT support role • Ability to mentor and support junior colleagues • Good understanding of ITIL or structured service desk processes (formal certification not required) • Strong communication skills and stakeholder management ability • Customer-focused approach with a proactive attitude What Our Client Offers • Supportive and collaborative working environment • Competitive salary and benefits • Opportunities for career development and progression • A culture that values learning, improvement, and success If you are an experienced IT support professional looking to take the next step in your career within a forward-thinking organisation, we would love to hear from you. IT Support Technician - Preston