IT Support Technician

IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities • Respond to and resolve technical queries and incidents, owning the resolution process. • Prioritize incoming support requests effectively. • Provide support via phone, email, in-person, and remote tools for teams across multiple locations. • Drive service improvements and contribute to process enhancements. • Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. • Ensure all service-level agreements (SLAs) are met. • Escalate technical issues as required. • Perform routine software and hardware configuration and installations. • Deliver excellent customer service, ensuring users are updated throughout the resolution process. • Recommend improvements to team performance and operational efficiency. Key Skills & Experience • Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. • Experience with Azure Active Directory maintenance. • Desktop support experience for Windows 11 and macOS systems. • Device management and monitoring experience, including Entra ID. • ITIL Foundation knowledge, ideally certified. • iOS/iPhone/iPad support and configuration. • Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: • LAN/WLAN administration (HP Procurve, Cisco Meraki). • VOIP telephony systems (RingCentral, 3CX). • Mobile device management experience. Benefits: • Training and Development opportunities • 4 days office based - 1 day remote • Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire