IT Technician

IT Technician - Site based • Annual Salary: £35,000 - £39,000 • Location: West London • Job Type: Full-time We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial. Day-to-day of the role: • Hardware & Desktop Support (Primary Focus): • Provide 1st / 2nd line IT support for HQ and dealer network users. • Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals. • Diagnose, repair, and replace hardware components; perform regular preventive maintenance. • Manage IT asset inventory, including procurement, deployment, and lifecycle trackin • • Software & Systems Support: • Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications. • Support M365 user account creation, permissions, licensing, and configuration. • Assist with onboarding/offboarding processes (accounts, devices, access). • Provide user training and promote best practices across the organisation and retail network. • Network & Infrastructure: • Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling). • Liaise with external vendors for network or infrastructure escalations. • Provide IT support to our dealer network, including retail systems, remote access, and OEM applications. • Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms). • Security & Compliance: • Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies. • Maintain documentation, SOPs, and user guides; contribute to knowledge base development. • Support periodic audits, security checks, and system access reviews. Required Skills & Qualifications: • 1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred). • Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting. • Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment. • Basic networking knowledge (LAN/Wi-Fi, switches, routers). • Awareness of GDPR and experience working under information security policies. • Excellent communication skills with the ability to support users of varying technical levels. • Strong problem-solving skills, organised and capable of managing multiple issues simultaneously. • Customer-focused mindset with a proactive, service-oriented approach. If you are interested in this position please apply online or for more information please contact me on