IT Technician

IT Support Technician (1st, 2nd & 3rd Line) Location: Darwen, Lancashire Job Type: Full-Time VB Group is seeking an experienced IT Support Technician to join our team at our Darwen site. This is a broad, hands-on role supporting all aspects of the business's IT infrastructure and software estate. The successful candidate will be responsible for providing 1st, 2nd and 3rd line support, maintaining business-critical systems, and contributing to the ongoing development and improvement of our IT environment. Key Responsibilities • Provide 1st, 2nd and 3rd line technical support to users across the business. • Install, configure and maintain desktops, laptops, mobile devices, printers and other IT equipment. • Administer Microsoft 365, Active Directory and Microsoft Entra ID. • Diagnose and resolve hardware, software, network and connectivity issues. • Support and maintain business applications and operational software. • Assist with system upgrades, migrations, deployments and IT projects. • Manage user accounts, permissions and IT assets. • Monitor system performance and ensure IT security best practices are maintained. • Produce and maintain technical documentation where required. • Liaise with third-party suppliers and service providers when necessary. • Identify opportunities to improve systems, processes and the overall user experience. Skills & Experience • Minimum of 4 years' experience in an IT support role covering 1st, 2nd and 3rd line support. • Strong working knowledge of Microsoft Windows, Microsoft 365, Active Directory and Microsoft Entra ID. • Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs and switching. • Experience supporting both infrastructure and business software applications. • Knowledge of virtualisation technologies such as Hyper-V or VMware would be advantageous. • Excellent troubleshooting skills with a methodical approach to problem solving. • Strong communication and organisational skills. • Ability to work independently, manage competing priorities and take ownership of issues through to resolution. This position would suit an IT professional looking to take ownership of a varied environment within a growing business, where they can make a genuine contribution to the continued development of the company's technology and systems.