JSM Architect (SC Cleared)

Robert Half Technology are assisting a market leading defence sector organisation to recruit a JSM Architect on an ongoing contract basis, 6 months minimum. Remote working - UK based. ASAP start. SC clearance required. Role • The JSM Architect (SC Cleared) will take technical ownership of the Jira Service Management platform, defining its overall architecture, structure, and long-term scalability. • Lead the design and management of workflows across JSM, ensuring they are efficient, scalable, and aligned with enterprise service management standards. • Own configuration management within JSM, establishing governance, structure, and consistency across projects and instances. • Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures. • Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). • Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. • Collaborate with service management, IT operations, and business stakeholders to translate requirements into scalable, well-architected JSM solutions. • Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. • Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile • The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management at scale, with strong expertise in workflow design and management. • Proven experience owning configuration management and governance within complex JSM environments. • Experience designing JSM data models, schemas, and integrations with wider toolchains. • Strong understanding of ITSM principles and how they translate into platform architecture and design decisions. • Active SC clearance is required for this role. • Excellent problem-solving and analytical skills, with the ability to operate at both strategic and hands-on technical level. • The JSM Architect (SC Cleared) will have strong communication and stakeholder management skills, with the ability to influence technical direction across teams. Company • Organisation operating within the defence sector. • Remote working, UK based. • Ongoing contract, 6 months minimum, with scope for extension. Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: