Junior Application Support Analyst

Junior Application Support Analyst £25,000 - £30,000 + Benefits | Liverpool On Site The Opportunity We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity. What You'll Be Doing Application Support • Provide first-line support across a range of core business applications • Investigate system, order and inventory-related issues • Troubleshoot application problems and escalate more complex issues where required • Maintain support documentation and knowledge articles Project Support • Assist with user acceptance testing (UAT) for system changes and enhancements • Support configuration and implementation activities • Work alongside third-party technology partners on project delivery • Keep project plans and support tickets up to date Continuous Improvement • Develop expertise across the organisation's application landscape • Identify recurring issues and recommend improvements • Help improve support processes and documentation About You We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with: • 1-2 years' experience within Application Support, IT Support or Business Systems • Exposure to ERP, CRM or business applications • Experience supporting ecommerce or customer-facing platforms would be beneficial • Strong troubleshooting and analytical skills • Excellent communication and stakeholder management • Ability to prioritise multiple tasks in a fast-paced environment Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential. Package • £25,000 - £30,000 depending on experience • Company pension • Employee discount • Additional wellbeing and lifestyle benefits • Excellent opportunity to develop within a growing technology team This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV! BH36701