Key Account Manager

Key Account Manager Salary: £40,000 - £55,000 DOE + 10% Discretionary Bonus Location: Essex (Office-based during probation, then hybrid available) Job Type: Full-Time | Permanent Are you an experienced Account Manager or Customer Relationship professional looking to join a well-established and growing business? We're recruiting for a Key Account Manager to join a busy commercial team, taking ownership of a portfolio of high-value customer accounts and overseeing specialist projects from enquiry through to successful delivery. This is an excellent opportunity for someone who enjoys building long-term client relationships while coordinating multiple projects in a fast-paced environment. The RoleAs a Key Account Manager, you'll be the main point of contact for key clients, ensuring exceptional service while coordinating orders, projects and commercial activities across internal departments. Your responsibilities will include: • Managing relationships with a portfolio of key customer accounts. • Coordinating specialist customer projects from enquiry through to completion. • Preparing quotations and ensuring pricing, costs and documentation are accurate. • Processing customer orders and monitoring progress through the supply chain. • Working closely with internal teams to ensure projects are delivered on time. • Supporting tender submissions and RFQs. • Liaising with suppliers and logistics providers. • Maintaining accurate customer records and CRM data. • Resolving customer queries and providing outstanding levels of service. • Identifying opportunities to improve processes and customer experience. What We're Looking For • Around 5 years' experience within Account Management, Customer Service or Commercial Support. • Experience managing key customer relationships. • Excellent communication and organisational skills. • Strong administration and project coordination abilities. • Ability to prioritise a busy workload and meet deadlines. • Good Microsoft Office skills. • CRM or ERP system experience is advantageous. • Import/export or logistics knowledge would be beneficial but isn't essential. • A proactive, solutions-focused approach with excellent attention to detail. What's on Offer • £40,000 - £55,000 basic salary (depending on experience) • 10% discretionary annual bonus • Monday to Friday, 9:00am - 5:30pm (37.5 hours) • Office-based during probation, with the opportunity to work from home 1-2 days per week thereafter • 25 days annual leave plus bank holidays • Private Healthcare • Company Pension Scheme • Long-term career development within a successful commercial business If you're a highly organised Key Account Manager who thrives on building strong customer relationships and delivering an exceptional client experience, we'd love to hear from you. Apply today for immediate consideration.