L2 Engineer - DBS Cleared

2nd Line Support Engineer - DBS REQUIRED 3 months, extension possible Dulwich, on-site £160 per day, Inside IR35 Tasks detailed below, start date is as early as next week. Must be DBS Cleared. Your Responsibilities * Resolve onsite IT incidents & service requests * Own tickets end-to-end (or escalate appropriately) * Work to SLAs, prioritising effectively * Create clear documentation & knowledge articles where missing * Support classroom technology (AV, projectors, interactive boards) * Ensure classrooms are "lesson-ready" daily * Support staff devices and shared/student devices * Understand safeguarding, filtering, and usage concerns a benefit * Act as the "face of IT" - build strong relationships with staff and leadership * Be visible, approachable, and responsive - not reactive only; be a team player to support other colleagues in IT where you can * Demonstrate ownership, initiative, and accountability