Lettings Negotiator

Role PurposeTo manage the lets of residential properties from initial enquiry through to completion, generating new business, matching buyers to properties, negotiating offers, and delivering excellent customer service to both vendors and buyers. Key Responsibilities • Register applicant enquiries and match buyers to suitable properties on the books • Book and conduct property viewings, gathering and delivering feedback promptly • Generate market appraisals/valuation leads and support the Valuer/Manager in winning new instructions • Negotiate offers between buyers and sellers to achieve the best outcome for all parties • Progress sales through to exchange and completion, liaising with solicitors, mortgage brokers, and surveyors • Proactively call the database daily to generate viewings, valuations, and instructions • Keep the CRM system fully updated with accurate applicant, property, and offer details • Produce property particulars, arrange photography/floorplans, and ensure marketing is accurate and compliant • Build and maintain strong relationships with vendors, buyers, and local contacts to encourage referrals and repeat business • Stay up to date with local market conditions, comparable prices, and competitor activity • Ensure full compliance with AML, GDPR, and property misdescriptions regulations Requirements • Previous experience in estate agency sales (essential) or a strong background in sales/customer service (desirable) • Excellent communication, negotiation, and rapport-building skills • Highly organised, self-motivated, and target-driven • Full UK driving licence and own car (essential, for viewings and valuations) • Strong local area knowledge preferred • Confident using CRM systems (e.g. Reapit, Jupix, Rightmove/Zoopla admin) and Microsoft Office What's on Offer • Basic salary plus uncapped commission • Company car or car allowance [if applicable] • Ongoing training and clear progression path (Senior Negotiator Valuer Branch Manager) • Supportive team environment in a well-established/independent agency