Medical Administrator / Care Co-ordinator

Main duties of the role include, but are not limited to: • Provide a welcoming, professional, and efficient reception service for patients, visitors, and the wider practice team. • Manage appointments, patient check-ins, general enquiries, and administrative support both face-to-face and via telephone. • Answer and respond to telephone calls, emails, and patient queries promptly and appropriately, providing information and directing patients to the correct service or clinician. • Process and navigate patient requests through digital platforms, supporting access to online services where required. • Process repeat prescription requests and ensure timely referral for clinical authorisation. • Maintain accurate patient records, including scanning, coding, filing, registrations, demographic updates, and record management in line with GDPR and NHS guidance. • Support the processing of Subject Access Requests and ensure appropriate handling of confidential patient information. • Assist with quality assurance, governance, and continuous improvement activities to support compliance with CQC and NHS requirements. • Provide administrative support for safeguarding processes, including meetings, record keeping, and mandatory training requirements. • Support the management of complaints by logging, acknowledging, and assisting with follow-up actions. • Work collaboratively with clinical and administrative teams to deliver a safe, effective, and patient-centred service. Job description Job responsibilities Main duties of the role include, but are not limited to: • Provide a welcoming, professional, and efficient reception service for patients, visitors, and the wider practice team. • Manage appointments, patient check-ins, general enquiries, and administrative support both face-to-face and via telephone. • Answer and respond to telephone calls, emails, and patient queries promptly and appropriately, providing information and directing patients to the correct service or clinician. • Process and navigate patient requests through digital platforms, supporting access to online services where required. • Process repeat prescription requests and ensure timely referral for clinical authorisation. • Maintain accurate patient records, including scanning, coding, filing, registrations, demographic updates, and record management in line with GDPR and NHS guidance. • Support the processing of Subject Access Requests and ensure appropriate handling of confidential patient information. • Assist with quality assurance, governance, and continuous improvement activities to support compliance with CQC and NHS requirements. • Provide administrative support for safeguarding processes, including meetings, record keeping, and mandatory training requirements. • Support the management of complaints by logging, acknowledging, and assisting with follow-up actions. • Work collaboratively with clinical and administrative teams to deliver a safe, effective, and patient-centred service.