Medical Administrator

Main Duties and responsibilities The list of duties below is not exhaustive and may be subject to change as deemed necessary • Meeting, greeting and directing visitors • Greeting patients • Booking, changing and cancelling appointments • Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies • Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies • Processing prescription requests • Liaising with the in-house pharmacy team and external pharmacies • Scanning incoming documents and forwarding to the most appropriate person or team • Readcoding and summarising patient records • Filing and retrieving paper records • Sending and receiving faxes and emails. Log and process as required • Chaperoning • Copying of patient records for solicitors requests • Franking and sending post • Opening incoming post • Receiving and processing samples from patients • Contacting patients to arrange follow ups from incoming letters or test results, as required • Typing and sending referrals • Dealing with all patient referral related queries • Perform any other tasks as requested by Partners and Management team, as requested • Clinical Correspondence Confidentiality In the performance of their duties administrative staff may have access to sensitive and confidential information relating to patients and carers, other practice staff and healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Equality and diversity Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual. Communication Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs. Personal/Professional Development Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning. Health and Safety To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health and Safety Policy, identifying risks and undertaking duties in a way that manages risks. Hours of work - 37 hours per week Hours Negotiable to be agreed Rate of pay £12.90 Job description Job responsibilities Main Duties and responsibilities The list of duties below is not exhaustive and may be subject to change as deemed necessary • Meeting, greeting and directing visitors • Greeting patients • Booking, changing and cancelling appointments • Receiving and making calls to patients, pharmacies, other healthcare professionals and outside agencies • Dealing with queries from patients, pharmacies, other healthcare professionals and outside agencies • Processing prescription requests • Liaising with the in-house pharmacy team and external pharmacies • Scanning incoming documents and forwarding to the most appropriate person or team • Readcoding and summarising patient records • Filing and retrieving paper records • Sending and receiving faxes and emails. Log and process as required • Chaperoning • Copying of patient records for solicitors requests • Franking and sending post • Opening incoming post • Receiving and processing samples from patients • Contacting patients to arrange follow ups from incoming letters or test results, as required • Typing and sending referrals • Dealing with all patient referral related queries • Perform any other tasks as requested by Partners and Management team, as requested • Clinical Correspondence Confidentiality In the performance of their duties administrative staff may have access to sensitive and confidential information relating to patients and carers, other practice staff and healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Equality and diversity Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual. Communication Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs. Personal/Professional Development Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning. Health and Safety To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health and Safety Policy, identifying risks and undertaking duties in a way that manages risks. Hours of work - 37 hours per week Hours Negotiable to be agreed Rate of pay £12.90