Medical Receptionist - Full Time

Main duties of the job Front desk management: greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment. Appointment booking: efficiently manage appointment scheduling using SystmOne; adjust schedules as needed to accommodate patient needs. Telephone enquiries: handle incoming calls, provide information, take messages, or redirect calls appropriately. Patient records management: maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements. Other administrative work, as required. Resource navigation: guide patients to various healthcare resources, including clinics, educational sessions, and community services. Patient follow-up: conduct follow-ups regarding future appointments and treatment plans. Resource management: manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials. Safety Protocols: maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all. Feedback collection: collect and compile patient feedback to identify areas for improvement in operations and patient care coordination. This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role. Job description Job responsibilities Main duties of the job Front desk management: greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment. Appointment booking: efficiently manage appointment scheduling using SystmOne; adjust schedules as needed to accommodate patient needs. Telephone enquiries: handle incoming calls, provide information, take messages, or redirect calls appropriately. Patient records management: maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements. Other administrative work, as required. Resource navigation: guide patients to various healthcare resources, including clinics, educational sessions, and community services. Patient follow-up: conduct follow-ups regarding future appointments and treatment plans. Resource management: manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials. Safety Protocols: maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all. Feedback collection: collect and compile patient feedback to identify areas for improvement in operations and patient care coordination. This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role.