Medical Receptionist

• Welcome patients, visitors and healthcare professionals in a friendly, professional and compassionate manner. • Answer incoming telephone calls promptly and deal with patient enquiries efficiently. • Book, amend and cancel appointments using the clinical system in accordance with practice procedures. • Signpost patients to the most appropriate clinician or service based on their needs. • Register new patients and process patient deductions and record transfers. • Process repeat prescription requests in line with practice protocols. • Receive, sort and distribute incoming post and prepare outgoing correspondence. • Scan, code and accurately file clinical and administrative documents onto patient records. • Maintain accurate patient demographic information and update records as required. • Manage incoming online requests and electronic communications. • Liaise with GPs, nurses and other members of the multidisciplinary team to ensure continuity of patient care. • Handle confidential patient information in accordance with GDPR, the Data Protection Act and NHS confidentiality requirements. • Respond to patient queries both face-to-face and electronically in a professional and empathetic manner. • Assist patients with online services, registration and digital access where appropriate. • Process requests for medical records, test results and other administrative enquiries in line with practice policy. • Monitor and maintain reception and waiting areas to ensure a welcoming environment. • Take payments where applicable and accurately record financial transactions. • Escalate urgent clinical concerns to the appropriate clinician in accordance with practice protocols. • Support the practice with administrative tasks and quality improvement initiatives as required. • Work collaboratively with colleagues to ensure the smooth and efficient running of the practice. • Undertake mandatory training and contribute to a positive, supportive and patient-focused team culture. Job description Job responsibilities • Welcome patients, visitors and healthcare professionals in a friendly, professional and compassionate manner. • Answer incoming telephone calls promptly and deal with patient enquiries efficiently. • Book, amend and cancel appointments using the clinical system in accordance with practice procedures. • Signpost patients to the most appropriate clinician or service based on their needs. • Register new patients and process patient deductions and record transfers. • Process repeat prescription requests in line with practice protocols. • Receive, sort and distribute incoming post and prepare outgoing correspondence. • Scan, code and accurately file clinical and administrative documents onto patient records. • Maintain accurate patient demographic information and update records as required. • Manage incoming online requests and electronic communications. • Liaise with GPs, nurses and other members of the multidisciplinary team to ensure continuity of patient care. • Handle confidential patient information in accordance with GDPR, the Data Protection Act and NHS confidentiality requirements. • Respond to patient queries both face-to-face and electronically in a professional and empathetic manner. • Assist patients with online services, registration and digital access where appropriate. • Process requests for medical records, test results and other administrative enquiries in line with practice policy. • Monitor and maintain reception and waiting areas to ensure a welcoming environment. • Take payments where applicable and accurately record financial transactions. • Escalate urgent clinical concerns to the appropriate clinician in accordance with practice protocols. • Support the practice with administrative tasks and quality improvement initiatives as required. • Work collaboratively with colleagues to ensure the smooth and efficient running of the practice. • Undertake mandatory training and contribute to a positive, supportive and patient-focused team culture.