Medical Receptionist

See Full Job Description attached Summary of Responsibilities below:- • Provide a reception service to patients and healthcare professionals both within and outside the Practice • Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures • Understand fully Practice appointment systems, including regular and incidental variations, and report any problems • Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols • Ensure patient records are accurate, up-to-date and made available to clinicians as needed • Ensure that appropriate correspondence, reports, results, etc. are recorded, actioned and stored in accordance with Practice protocols and the Data Protection Act 1998 • Respond to requests for access to medical records, reports, etc. in accordance with the Access to Health Records 1990 and Access to Medical Records Act 1988 • Ensure all information, both incoming and outgoing, is actioned in an appropriate and timely manner. Use judgement to interpret and assess the relative urgency of each request. • Communicate with people at all levels in a polite and constructive manner, with proper regard to confidentiality • Make appropriate use of the available channels of communication, e.g. telephone, sms, email, written, face-to-face • Know under which circumstances clinical and non-clinical advice should be sought • Assess the risk associated with any unusual situation and seek guidance where appropriate Job description Job responsibilities See Full Job Description attached Summary of Responsibilities below:- • Provide a reception service to patients and healthcare professionals both within and outside the Practice • Respond to all queries and requests for assistance in an efficient and courteous manner, answering general enquiries and explaining Practice procedures • Understand fully Practice appointment systems, including regular and incidental variations, and report any problems • Receive and accurately record requests for home visits, assessing urgency in accordance with Practice protocols • Ensure patient records are accurate, up-to-date and made available to clinicians as needed • Ensure that appropriate correspondence, reports, results, etc. are recorded, actioned and stored in accordance with Practice protocols and the Data Protection Act 1998 • Respond to requests for access to medical records, reports, etc. in accordance with the Access to Health Records 1990 and Access to Medical Records Act 1988 • Ensure all information, both incoming and outgoing, is actioned in an appropriate and timely manner. Use judgement to interpret and assess the relative urgency of each request. • Communicate with people at all levels in a polite and constructive manner, with proper regard to confidentiality • Make appropriate use of the available channels of communication, e.g. telephone, sms, email, written, face-to-face • Know under which circumstances clinical and non-clinical advice should be sought • Assess the risk associated with any unusual situation and seek guidance where appropriate