Medical Receptionist

• Providing a professional, friendly and empathetic reception service, acting as the first point of contact for patients, visitors and healthcare professionals. • Greeting patients, responding to enquiries and directing them to the appropriate service or member of staff. • Answering telephone calls promptly and courteously, managing patient enquiries and accurately recording messages where appropriate. • Booking, cancelling and amending patient appointments in accordance with practice policies and procedures. • Registering new patients and updating patient demographic information to ensure electronic records remain accurate and up to date. • Processing patient referrals and supporting the coordination of appointments with GPs, nurses and the wider multidisciplinary team. • Managing incoming and outgoing communications, including emails, Accurx requests and Total Triage submissions, ensuring these are actioned efficiently and within agreed timescales. • Scanning, processing and accurately filing clinical and administrative documents onto patients' electronic medical records. • Maintaining the reception and waiting areas to ensure they are clean, tidy, welcoming and well organised. • Handling confidential patient information in accordance with GDPR, NHS confidentiality requirements and practice policies. • Undertaking general administrative duties, including filing, document management, record keeping and other office tasks as required. • Working collaboratively with doctors, nurses, administrative colleagues and other healthcare professionals to support the efficient day-to-day running of the practice. • Following all practice policies, procedures, health and safety requirements, and infection prevention and control guidelines. • Contributing to a positive team environment and providing support to colleagues as required. • Undertaking any other reasonable duties appropriate to the role, as requested by the Practice Management Team. Job description Job responsibilities • Providing a professional, friendly and empathetic reception service, acting as the first point of contact for patients, visitors and healthcare professionals. • Greeting patients, responding to enquiries and directing them to the appropriate service or member of staff. • Answering telephone calls promptly and courteously, managing patient enquiries and accurately recording messages where appropriate. • Booking, cancelling and amending patient appointments in accordance with practice policies and procedures. • Registering new patients and updating patient demographic information to ensure electronic records remain accurate and up to date. • Processing patient referrals and supporting the coordination of appointments with GPs, nurses and the wider multidisciplinary team. • Managing incoming and outgoing communications, including emails, Accurx requests and Total Triage submissions, ensuring these are actioned efficiently and within agreed timescales. • Scanning, processing and accurately filing clinical and administrative documents onto patients' electronic medical records. • Maintaining the reception and waiting areas to ensure they are clean, tidy, welcoming and well organised. • Handling confidential patient information in accordance with GDPR, NHS confidentiality requirements and practice policies. • Undertaking general administrative duties, including filing, document management, record keeping and other office tasks as required. • Working collaboratively with doctors, nurses, administrative colleagues and other healthcare professionals to support the efficient day-to-day running of the practice. • Following all practice policies, procedures, health and safety requirements, and infection prevention and control guidelines. • Contributing to a positive team environment and providing support to colleagues as required. • Undertaking any other reasonable duties appropriate to the role, as requested by the Practice Management Team.