Medical Receptionist

• To have a thorough knowledge to be able to apply all Practice procedures & protocols accurately. • Ensure the service provided at Reception is effective and efficient. • Follow the Position Rota and ensure all actions on the relevant to do list are completed. • Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol. • Use your own judgment and communication skills when assisting a patient who presents with an urgent problem. • Receive and make telephone calls as required. Transfer calls to colleagues and take full & accurate messages. Ensure all messages have been received. • Record home visit requests accurately & ensure GP is informed. • Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts. • Accurately send emails and ensure any received by the Practice are actioned immediately. • Deal with all general enquiries; explain practice procedures to patients and visitors clearly and confidently. • Enter appropriate patient information on to the computer accurately when required. • Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed. • When appropriate ensure that these patients are registered onto the computer system promptly and accurately. • Take responsibility for any individual jobs designated to you. Ensure they are completed efficiently and in a timely manner. • Open up premises at the start of the day, and make all necessary preparations to receive patients and visitors. • When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated. • Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance. • Ensure the kitchen is kept clean and tidy. • To be available for extra hours as required by the practice. • To attend team meetings which maybe outside your normal working hours. • To be prepared to work in other teams or locations if necessary. • And any other duties required by the Practice. Job description Job responsibilities • To have a thorough knowledge to be able to apply all Practice procedures & protocols accurately. • Ensure the service provided at Reception is effective and efficient. • Follow the Position Rota and ensure all actions on the relevant to do list are completed. • Make new, follow-up appointments and telephone consultations appropriately, in person and on the telephone, following the current protocol. • Use your own judgment and communication skills when assisting a patient who presents with an urgent problem. • Receive and make telephone calls as required. Transfer calls to colleagues and take full & accurate messages. Ensure all messages have been received. • Record home visit requests accurately & ensure GP is informed. • Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts. • Accurately send emails and ensure any received by the Practice are actioned immediately. • Deal with all general enquiries; explain practice procedures to patients and visitors clearly and confidently. • Enter appropriate patient information on to the computer accurately when required. • Explain Practice arrangements and formal requirements to new patients and those seeking temporary residency and ensure all forms are thoroughly completed. • When appropriate ensure that these patients are registered onto the computer system promptly and accurately. • Take responsibility for any individual jobs designated to you. Ensure they are completed efficiently and in a timely manner. • Open up premises at the start of the day, and make all necessary preparations to receive patients and visitors. • When last to leave at the end of the day, ensure the building is totally secured, windows are closed, doors are shut, internal lights are switched off and the alarm system is activated. • Ensure the waiting area, reception areas and workstations are kept organised to maintain a professional appearance. • Ensure the kitchen is kept clean and tidy. • To be available for extra hours as required by the practice. • To attend team meetings which maybe outside your normal working hours. • To be prepared to work in other teams or locations if necessary. • And any other duties required by the Practice.