Receptionist - Spinal Injuries Unit

• To act as Receptionist to the NWRSIC. • Assist in organising out-patient clinics and completing appointment outcomes on internal systems. • To be responsible for maintaining and gathering patient records. • The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems. • To file patient correspondence. • Attend to daily mail delivery. • To assist patients using ambulance transport using the NWAS system. • Deal with all enquires in a professional manner. • Provide a courteous and efficient telephone service to patients. • Communicate with patients / carers regarding personal and sensitive information. • Training of staff within the boundaries of own skills and knowledge. • Take personal responsibility for the quality of work undertaken and to contribute towards service improvements. • Make economical use of reception supplies. • Co-operate in the introduction of new technology. • To be aware of confidentiality, GDPR, and data protection. The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved. Job description Job responsibilities • To act as Receptionist to the NWRSIC. • Assist in organising out-patient clinics and completing appointment outcomes on internal systems. • To be responsible for maintaining and gathering patient records. • The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems. • To file patient correspondence. • Attend to daily mail delivery. • To assist patients using ambulance transport using the NWAS system. • Deal with all enquires in a professional manner. • Provide a courteous and efficient telephone service to patients. • Communicate with patients / carers regarding personal and sensitive information. • Training of staff within the boundaries of own skills and knowledge. • Take personal responsibility for the quality of work undertaken and to contribute towards service improvements. • Make economical use of reception supplies. • Co-operate in the introduction of new technology. • To be aware of confidentiality, GDPR, and data protection. The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.