Medical Receptionist

Main Duties and ResponsibilitiesReception Duties • Greet patients and visitors in a friendly and professional manner. • Respond to patient enquiries both in person and over the telephone. • Book, amend, and cancel appointments in accordance with practice procedures. • Care navigate patients to the most appropriate healthcare professional or service. • Maintain the reception area to a high standard. Administrative Duties • Process incoming and outgoing correspondence. • Scan, file, and maintain patient records accurately. • Register new patients and update patient demographic information as required. • Support clinicians and management with administrative tasks as required. • Process prescription requests in line with practice procedures. Communication and Customer Service • Provide excellent customer service at all times. • Communicate effectively with patients, colleagues, healthcare professionals, and external organisations. • Deal sensitively and confidentially with patient information. • Handle challenging situations calmly and professionally. General Responsibilities • Adhere to practice policies, procedures, and confidentiality requirements. • Maintain awareness of safeguarding and health and safety responsibilities. • Participate in training and development activities as required. • Work flexibly to support the needs of the practice. Person SpecificationEssential Criteria • Excellent communication and interpersonal skills. • Good organisational and administrative skills. • Ability to work effectively within a team. • Good IT skills and confidence using computer systems. • Professional, reliable, and approachable manner. • Ability to maintain confidentiality and handle sensitive information. • Flexible approach to work and willingness to provide additional cover when required. Desirable Criteria • Previous reception or customer service experience. • Experience working within a healthcare or NHS environment. • Knowledge of GP clinical systems such as EMIS Web. • Understanding of NHS primary care services. Job description Job responsibilities Main Duties and ResponsibilitiesReception Duties • Greet patients and visitors in a friendly and professional manner. • Respond to patient enquiries both in person and over the telephone. • Book, amend, and cancel appointments in accordance with practice procedures. • Care navigate patients to the most appropriate healthcare professional or service. • Maintain the reception area to a high standard. Administrative Duties • Process incoming and outgoing correspondence. • Scan, file, and maintain patient records accurately. • Register new patients and update patient demographic information as required. • Support clinicians and management with administrative tasks as required. • Process prescription requests in line with practice procedures. Communication and Customer Service • Provide excellent customer service at all times. • Communicate effectively with patients, colleagues, healthcare professionals, and external organisations. • Deal sensitively and confidentially with patient information. • Handle challenging situations calmly and professionally. General Responsibilities • Adhere to practice policies, procedures, and confidentiality requirements. • Maintain awareness of safeguarding and health and safety responsibilities. • Participate in training and development activities as required. • Work flexibly to support the needs of the practice. Person SpecificationEssential Criteria • Excellent communication and interpersonal skills. • Good organisational and administrative skills. • Ability to work effectively within a team. • Good IT skills and confidence using computer systems. • Professional, reliable, and approachable manner. • Ability to maintain confidentiality and handle sensitive information. • Flexible approach to work and willingness to provide additional cover when required. Desirable Criteria • Previous reception or customer service experience. • Experience working within a healthcare or NHS environment. • Knowledge of GP clinical systems such as EMIS Web. • Understanding of NHS primary care services.