Medical Secretary

Role Purpose The post-holder provides reliable and routine administrative support to ensure the smooth dailyoperation of the service. This role is designed for individuals with little or no prior administrativeexperience but who demonstrate motivation to learn, develop and contribute to team efficiency. Therole supports effective communication, accurate record-keeping, and the delivery of high-qualitypatient and service user care in line with organisational and NHS standards. Role Accountabilities Administrative & Operational Support • Provide routine clerical and administrative support to ensure the effective running of theservice. • Accurately complete basic administrative tasks such as filing, photocopying, scanning, anddata entry. • Assist with the preparation of documents, reports, spreadsheets, and presentations underguidance from senior staff. Information Management • Maintain accurate and well-organised records, documents, and filing systems. • Ensure information is updated promptly and stored in accordance with organisational andNHS policies. • Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with dataprotection and governance standards. Communication and Coordination • Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues. • Support clear communication within the team by relaying messages, sharing informationappropriately, and maintaining effective channels of contact. • Act as a helpful first point of contact for telephone calls, emails, and general enquiries. Confidentiality, Compliance & Governance • Manage sensitive information appropriately, following confidentiality requirements, dataprotection regulations (e.g., GDPR), and NHS governance policies. • Follow organisational procedures to maintain compliance and support safe, high-qualityservice delivery. Team Contribution & Professional Development • Work collaboratively with colleagues, contributing to a positive, supportive team environment. • Show willingness to learn, adapt to new administrative systems and tools, and develop skillsas required. • Support the wider team to achieve service objectives efficiently, demonstrating reliability and a proactive approach to tasks. Job description Job responsibilities Role Purpose The post-holder provides reliable and routine administrative support to ensure the smooth dailyoperation of the service. This role is designed for individuals with little or no prior administrativeexperience but who demonstrate motivation to learn, develop and contribute to team efficiency. Therole supports effective communication, accurate record-keeping, and the delivery of high-qualitypatient and service user care in line with organisational and NHS standards. Role Accountabilities Administrative & Operational Support • Provide routine clerical and administrative support to ensure the effective running of theservice. • Accurately complete basic administrative tasks such as filing, photocopying, scanning, anddata entry. • Assist with the preparation of documents, reports, spreadsheets, and presentations underguidance from senior staff. Information Management • Maintain accurate and well-organised records, documents, and filing systems. • Ensure information is updated promptly and stored in accordance with organisational andNHS policies. • Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with dataprotection and governance standards. Communication and Coordination • Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues. • Support clear communication within the team by relaying messages, sharing informationappropriately, and maintaining effective channels of contact. • Act as a helpful first point of contact for telephone calls, emails, and general enquiries. Confidentiality, Compliance & Governance • Manage sensitive information appropriately, following confidentiality requirements, dataprotection regulations (e.g., GDPR), and NHS governance policies. • Follow organisational procedures to maintain compliance and support safe, high-qualityservice delivery. Team Contribution & Professional Development • Work collaboratively with colleagues, contributing to a positive, supportive team environment. • Show willingness to learn, adapt to new administrative systems and tools, and develop skillsas required. • Support the wider team to achieve service objectives efficiently, demonstrating reliability and a proactive approach to tasks.