Multimodal Freight Forwarder / Customs Clearance Operator

Multimodal Freight & Customs Operator Birmingham (B11) Our client is an independent freight forwarder specialist within road and ocean freight, customs brokerage, and bespoke logistics solutions. Role Overview Focus on control tower coordination of ocean FCL shipments (CZ–US), alongside international freight operations, UK customs clearance, ocean pricing, and wider multi modal support. Key Responsibilities: Primary (CZ–US FCL Project): • Manage end-to-end (door-to-door) FCL shipments via overseas agents • Arrange vessel bookings and origin collections with Czech partners • Review shipping documentation (B/L, invoices, packing lists, clearance docs) • Provide shipment tracking, updates, and issue resolution • Handle job costing (supplier invoicing, customer billing, incidental costs) • Maintain KPI reporting for key accounts • Act as central contact between shippers, consignees, agents, and carriers • Supporting: • Ocean freight pricing and procurement (spot rates) • Prepare UK import/export customs declarations (including CFSP / Inward Processing) • Ensure customs compliance • Produce Chamber of Commerce documents (COO, EUR1) • Support multimodal operations as needed • Maintain accurate data in TMS (Scope) Candidate Profile Essential: • Ocean export freight forwarding experience • End-to-end shipment management (A–Z) • Customs declaration experience (import/export) • Strong organisation, communication, and multitasking skills • Ability to work independently in a small team • Confident with IT systems Desirable: • Cross-trade shipment experience • CFSP / Inward Processing knowledge • US export experience Systems (advantageous): CNS, Destin8, e-Customs (Descartes) Scope (Riege) Salary & Benefits • £30,000 – £35,000 (DOE) • 24 days holiday + bank holidays + birthday leave (rising to 31 days with service) • Hybrid working (2 days/week from home post-probation – Mon & Wed) • Quarterly bonus (performance-based) • Training and development opportunities • Salary sacrifice car scheme (subject to tenure)