Night Concierge - London, SE1

Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. • Location: London, SE1 • Annual Salary: £29,000 • Hours/Working Pattern: 4 On 4 Off, 7pm-7am What You'll Be Doing: • Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. • Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed. • Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. • Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. • Maintain Presentation: Keep the concierge area and lobby looking presentable. • Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. • Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience. What You'll Bring: • Experience as a concierge is a plus, but a strong customer service or security background is equally valued. • Excellent communication skills – both written and verbal. • Health & safety qualifications are advantageous but not essential. • A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care. Perks of Joining Us: • 24 Days Annual leave (Inclusive of Bank holidays) • Cycle to Work Scheme • MediCash • SmartHealth – Online health services for you and your immediate family. • Eye Care Vouchers to support your well-being. • Perkbox Rewards to enjoy exclusive offers. • Company Social Events • Pension Plan