Office Administration Manager

Office Administration Manager Hours 8.30 am - 5.00 pm Are you an experienced Office Administration Manager with a passion for organisation, leadership and delivering exceptional customer service? We are looking for a proactive and highly organised individual to lead a busy administration function, ensuring the smooth day-to-day running of office operations while driving continuous improvement across administrative processes. This is a varied and hands-on management role, ideal for someone who enjoys leading a team, improving systems and working collaboratively across multiple departments in a fast-paced environment. The Role As Office Administration Manager, you will take overall responsibility for the administration office, ensuring efficient operations and high standards of customer service and administration across the business. You will manage and develop the administration team while acting as the key point of contact for customer service and operational queries. Working closely with Production, Warehouse, Accounts, Sales, Customers, Suppliers and Transport Providers, you will ensure information flows effectively and customer requirements are met efficiently. Key Responsibilities • Lead the day-to-day management of the administration office and office operations. • Manage, motivate, train and develop the administration team, providing ongoing coaching and performance support. • Allocate workloads, manage holiday planning and ensure appropriate administrative cover at all times. • Oversee all administrative activities, including: • Customer service and shared inbox management. • Sales order processing and amendments. • Customer data maintenance. • Label entry and printing. • Domestic and export dispatch administration. • Transport bookings and delivery tracking. • Customer collections. • Proof of Delivery (POD) retrieval and filing. • Invoicing and payment administration. • Credit control administration. • Complaint logging and resolution administration. • New customer account creation. • Document control and filing. • Office purchasing and stationery management. • Reception and general office administration. • Act as the primary escalation point for customer service and administration queries. • Liaise daily with internal departments and external customers, suppliers and transport providers to ensure smooth operational delivery. • Monitor outstanding customer orders, production schedules, dispatch activity and administrative issues. • Maintain high standards of office procedures, accuracy and compliance. • Ensure continuity of office operations during periods of absence or increased workload. • Produce and maintain management reports, operational spreadsheets and performance data. • Maintain and improve administrative systems, templates and workflow documentation. • Support export administration and associated documentation. • Coordinate customer artwork and label approvals, ensuring compliance with food labelling regulations while producing professional, visually appealing labels. • Investigate and resolve complex customer, transport and order-related queries. • Identify opportunities to improve administrative processes and implement new systems to increase efficiency. About You We are looking for an organised, confident and commercially aware professional who enjoys leading people and improving processes. You will have: • Previous experience managing a busy administration or office support team. • Strong leadership, coaching and people management skills. • Excellent organisational skills with the ability to prioritise multiple tasks. • Outstanding communication and customer service skills. • A proactive approach to problem-solving and continuous improvement. • Excellent attention to detail and a commitment to maintaining high administrative standards. • Experience working within manufacturing, logistics, distribution or a similar operational environment would be advantageous. Systems & Software Experience • Microsoft Office, particularly Excel, Outlook and Word. • Google Workspace (Gmail, Google Sheets, Google Docs and Google Drive). • Adobe Acrobat (PDF editing). • Sage 50 Accounts, including invoicing and report/data exports. Why Join Us? This is an excellent opportunity where you'll play a key role in supporting business operations and leading an experienced administration team. You'll have the opportunity to make a real impact by improving processes, developing people and contributing to the continued success of the business.