Office Manager

Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Office Manager to join their team and play a key role in the day-to-day running of the office and customer service function. Key Responsibilities of the Office Manager: • Overseeing daily operations, ensuring smooth and efficient workflows • Managing, mentoring and developing the customer service and office support team • Allocating workloads, monitoring performance and supporting team development • Managing recruitment, onboarding and training activities • Conducting regular team meetings and performance reviews • Reviewing and improving office procedures and working practices to enhance efficiency • Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner • Providing administrative support across the business as required • Maintaining a well-organised, professional and productive office environment • Handling staff attendance and holiday records Essential Skills & Experience Required: • Previous experience within an Office Manager role or similar • Strong leadership skills with experience managing and motivating a team • Excellent organisational and administrative abilities with strong attention to detail • Confident communicator with the ability to build relationships • Ability to work independently, prioritise workloads and use initiative • Strong customer service experience and a commitment to delivering excellent service standards • Good IT skills and confidence using office systems and software What's on Offer: • Salary £34K - £38K DOE • Permanent, full-time position • 22 days annual leave plus Bank Holidays • Onsite parking • Opportunity to work within an exciting, and varied role with ownership of daily office operations If you are an experienced Office Manager or team leader ready to take on your next challenge, then click apply today! Apply today through Lloyd Recruitment Services. Extra information: Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.